Frequently Asked Questions (FAQ)

1. About Us

1.1 When was our company established?

PigmentPort.com was established in 2002, dedicated to creating high-quality classical oil painting reproductions and personalized hand-painted artworks.

1.2 How large is our team of artists?

We have over 20 skilled artists, each possessing vast experience and expertise, ensuring every artwork is crafted with meticulous precision.

1.3 Do we collaborate with other artists?

Yes, in addition to our fixed team, we collaborate with numerous independent artists to ensure diversity in our collection, covering a wide range of artistic styles.

2. Products and Services

2.1 What types of oil paintings do we mainly produce?

We specialize in reproducing classical oil paintings, featuring iconic works from renowned artists. Additionally, we offer personalized hand-painted artworks tailored to customer preferences.

2.2 How is the process for custom oil paintings?

For custom artworks, customers can provide images or concepts, and our artists will create unique pieces according to their specifications, ensuring a fully hand-painted masterpiece.

3. Shopping and Payment

3.1 How can one purchase our oil paintings?

You can browse and purchase our oil paintings on our website pigmentport.com. Select your desired artwork, add it to the cart, and proceed through the checkout steps to complete your purchase.

3.2 What payment methods are available?

We accept various payment methods, including credit cards, debit cards, and other secure online payment options. Your information is treated with the utmost confidentiality during the payment process.

4. Collaboration with Amazon

4.1 How do we collaborate with Amazon sellers?

We collaborate with Amazon sellers to broaden our reach and make our hand-painted oil reproductions accessible to a global audience. A selection of our artworks is available on Amazon.

4.2 Is purchasing on Amazon different from our website?

Whether you choose to shop on our website or Amazon, we are committed to providing the same high-quality service and products. The shopping and payment processes are secure and convenient on both platforms.

5. Contact Us

5.1 How can customers contact our customer service team?

Customers can contact our customer service team through the provided contact methods on our website. We aim to respond promptly to inquiries and provide assistance.

6. Production Process and Delivery

6.1 What is the production process?

Our oil paintings are entirely hand-painted, ensuring each piece is a unique work of art. If needed, we can provide an initial oil painting draft for your review at the beginning of the painting process, assuring you of the authenticity of our creations. Prior to shipment, we will capture photographs of the final product for your approval, ensuring satisfaction before dispatch.

6.2 What is the production timeline?

Typically, the production timeline is around 20 to 25 days. Upon order confirmation, we allocate about 2 days to select the most suitable artist for the chosen style. The actual painting time is 15-17 days, followed by shipping via express courier services such as DHL, with delivery usually within 1 week.

6.3 Regarding framed oil paintings

If your purchased oil painting includes a frame, additional crafting time may be required, potentially leading to a slightly extended delivery time. We strive to balance swift production and delivery processes while maintaining strict quality control.